One of the key topics I like to cover when talking to design students or our trade meetings is THE CLIENT EXPERIENCE. This is the unique way you pull each client through a design project, this is all about managing expectations, going above and beyond, and it is EVERYTHING to your business!

As Interior Designers, we help our clients make over their spaces and sometimes entire homes or buildings. You might even specialize in  New Construction or Home Remodeling. So most likely you have worked with a Contractor or two in your Design Business. Sometimes jobs go as designed, some times things are a bit weird, and then some jobs have gone south before you even finished!

It left you wondering, what happened? What is the disconnect? You are not alone.

Working with Contractors for over 20 years, and also working for a contractor, I have come up with some ideas that will help you in building a great relationship with your Contractors.

We talked with KBB (Kitchen & Bath Business) Magazine’s editor, Chelsea Butler on the KBB podcast about how we manage the Client Experience. Listen in as our Principal Designer, Rebecca Robinson talks about how we take our clients through our process and help them to have a great experience through their design projects. This is […]